Privacy Policy for HEAL

This Privacy Notice for Novoria Sarl ("we," "us," or "our"), describes how and why we may access, collect, store, use, and share your personal information when you use our services ("Services"), including when you:

• Download and use our mobile application, Heal.
• Use Heal's wellness, journaling, affirmation, and emotional support features.
• Interact with us through support channels, marketing activities, or events.

Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. For questions regarding this Privacy Notice, contact us at info@novoriamedia.com.

1. What Information Do We Collect?

Personal Information You Disclose to Us

We may collect the following categories of personal information:

• Names
• Usernames
• Passwords
• Email addresses
• Phone numbers
• Mailing addresses
• Billing information
• Authentication data

Sensitive Information

With your consent or where permitted by law, we may process health-related information and other sensitive information.

Payment Data

Payment transactions are processed by Apple, RevenueCat, and Google Play. Please review their privacy policies for additional information.

Social Media Login Data

If you choose to register using a social media account, we may receive profile information from that provider.

Application Data

We may collect:

• Device identifiers
• Operating system information
• IP address
• Carrier and network information
• Application usage information
• Push notification preferences

Automatically Collected Information

We automatically collect technical information such as browser type, device information, usage statistics, language preferences, IP addresses, and crash reports.

2. How Do We Process Your Information?

We process personal information to:

• Create and manage user accounts
• Provide and deliver Services
• Respond to support requests
• Send administrative communications
• Process purchases and subscriptions
• Request feedback
• Send marketing communications
• Prevent fraud and abuse
• Improve our Services
• Analyze usage trends
• Protect vital interests and safety

3. What Legal Bases Do We Rely On?

Depending on your jurisdiction, we may process personal information under the following legal bases:

• Consent
• Performance of a Contract
• Legitimate Interests
• Legal Obligations
• Vital Interests

4. When and With Whom Do We Share Personal Information?

We may share information with vendors, contractors, consultants, analytics providers, payment processors, and service providers who assist us in operating our Services.

AI Service Providers

• OpenAI

Business Transfers

Information may be transferred as part of mergers, acquisitions, financing, or asset sales.

5. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

6. Cookies and Tracking Technologies

We may use cookies, pixels, analytics technologies, and similar tools to improve user experience, measure performance, and provide relevant content.

Google Analytics

We may use Google Analytics to understand how users interact with our Services.

7. Artificial Intelligence-Based Products

Heal includes AI-powered features such as AI bots, AI automation, and AI-generated insights.

Information submitted to AI features may be processed by trusted AI providers such as OpenAI solely to provide AI functionality.

8. Social Logins

If you register or log in using social media accounts, we may receive profile information such as your name, email address, profile image, and public profile details.

9. International Transfers

Your information may be processed and stored in the United States and other countries where our service providers operate.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Notice or as required by law.

11. Security of Your Information

We use organizational and technical safeguards designed to protect your personal information. However, no system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on applicable laws, you may have rights to:

• Access your data
• Correct inaccurate information
• Delete personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

13. Controls for Do-Not-Track Features

At present, there is no universally accepted standard for responding to Do-Not-Track browser signals, and we do not currently respond to them.

14. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights, including rights to access, correct, delete, and obtain copies of personal information.

15. Other Regional Privacy Rights

Additional privacy rights may apply to residents of:

• European Economic Area (EEA)
• United Kingdom (UK)
• Switzerland
• Canada
• Australia
• New Zealand
• South Africa

16. Updates to This Notice

We may update this Privacy Notice periodically. Any updates will be reflected by the revised date at the top of this page.

18. Review, Update, or Delete Your Data

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at info@novoriamedia.com.